Coren by da.care SA
Version: v1.0, 31 July 2026
1. Introduction
1.1. This Coren Privacy Policy explains how da.care SA (CHE-425.383.392), of Chemin des Viaducs 1, 1820 Veytaux, Switzerland (“da.care”, “we”, “us”) collects, uses, shares, and protects personal data when you use the Coren websites, mobile applications, anonymous AI-powered search and matching engine, marketplace interfaces, and related features (together, the “Coren Platform” or “Coren Services”). It also explains your privacy rights and how you can exercise them.
1.2. Coren is operated as a subsidiary offering of da.care and forms part of the wider da.care service ecosystem. This Privacy Policy should be read together with the da.care Terms and Conditions and the Coren Terms and Conditions. If there is any inconsistency between this Privacy Policy and any non-privacy provisions in those terms, the terms prevail for contractual matters, while this Privacy Policy governs how we handle personal data.
2. Controller and contact details
2.1. For the purposes of applicable data protection law (including the EU General Data Protection Regulation (GDPR), the UK GDPR and Swiss FADP), da.care SA is the controller of personal data processed in connection with the Coren Platform, unless otherwise stated in a product-specific notice or a data processing agreement.
2.2. If Coren is provided to you through an organisation (for example, an employer or clinical partner), that organisation may also act as a separate controller for certain processing activities. In such cases, its own privacy notices will apply in addition to this Privacy Policy.
2.3. You can contact da.care about privacy matters at [email protected] or by writing to da.care SA, Chemin des Viaducs 1, 1820 Veytaux, Switzerland.
3. Scope of this Privacy Policy
3.1. This Privacy Policy applies to personal data that we process about:
Visitors to the Coren websites.
Providers and Seekers.
Users of the Coren mobile applications, dashboards and features.
Wait-list participants, pilot or beta testers, and charity plan users.
Enterprise, clinical, organisational or research programme participants where Coren provides Services directly.
3.2. Separate or supplemental privacy notices may apply to particular deployments (for example, employer-sponsored programmes, clinical partnerships or research studies); in case of conflict, the more specific notice prevails for the relevant processing activity.
4. Personal data we collect
4.1. The categories of personal data we process through the Coren Platform depend on how you use it (for example, as a seeker or as a Provider) and on your choices and settings. They may include:
Account and profile data: name, contact details, login identifiers, language, and any profile details you choose to add.
Provider profile and listing data: professional information such as role, qualifications, registration numbers, areas of practice, services offered, prices, availability, images, and descriptions you provide or approve.
Matching inputs and preferences: information you provide when you describe what you are looking for, answer matching questions, set goals or preferences, or filter search results.
Usage and interaction data: information about how you interact with the Coren Platform, including pages viewed, searches performed, providers or listings viewed, Matches you engage with, clicks, and time stamps.
Communication data: contents and metadata of messages or enquiries you send through Coren interfaces to Providers, as well as our correspondence with you.
Device and technical data: IP address, device identifiers, operating system, browser type, app version, and basic diagnostic and performance information.
Payment and subscription data: limited billing information related to subscriptions or paid plans for Coren Services, processed via our payment providers (we do not store full payment card numbers).
Inferred and compatibility data: internal scores, segments, or compatibility indicators generated by our systems based on your interactions, preferences, and similar users, used to rank and improve Matches.
Feedback and support data: information you provide in surveys, reviews, ratings (where enabled), complaints, or support requests.
4.2. We generally design the Coren Services to work with minimal identifiable data and to emphasise patterns and preferences over detailed profiles, but some features may require more specific information to be useful or safe.
5. Special category and sensitive data
5.1. Depending on what you choose to share, some of the information you provide or that we process via the Coren Platform may relate to your physical or mental health, lifestyle, or other sensitive matters, depending on what you choose to share. We do not require you to submit such information to use Coren, but you may decide to do so in order to receive more tailored Matches.
5.2. The Coren Services are not intended to provide medical diagnosis, emergency support, psychiatric care or any regulated clinical service; however, wellbeing-related prompts and reflections may intersect with health-related information.
5.3. Where we process special category data (such as data concerning health) about you, we do so only where a lawful basis and an additional condition under applicable data protection law are satisfied, for example:
Your explicit consent (for example, where you actively provide health-related information through certain features).
Where the processing is necessary for health or social care purposes by or under the responsibility of a suitably qualified professional in a clinical partnership or programme.
Where another applicable condition under EU GDPR, UK GDPR or Swiss FADP is met, such as substantial public interest or safeguarding, and permitted by Applicable Law.
5.4. You should not submit special category data about another person unless you have a lawful basis to do so and the relevant feature is expressly designed to receive that data.